FAQ

 

Frequently Asked Questions

1. What kind of products do you sell?

We specialize in thoughtfully curated and handmade home décor, seasonal gifts, personalized items, and cozy touches to make every space feel warm and inviting. Every product is designed or selected with charm, comfort, and character in mind.

2. Do you offer custom or personalized orders?

Yes! Many of our items can be personalized with names, dates, or designs. Look for the "Personalization" section at checkout. If you have a special request, feel free to contact us.

3. How long will it take to receive my order?

Our processing time is typically 3–7 business days, depending on whether the item is made to order. Shipping times vary by location, but most U.S. orders arrive within 3–5 business days after dispatch. You'll receive tracking information once your order ships.

4. Do you ship internationally?

Yes, we ship internationally! Shipping rates and times vary depending on your country. Please note that customers are responsible for any customs duties or import taxes that may apply.

5. Can I rush my order?

We do our best to accommodate rush orders. Please email us at cozycottagehomeandgifts@gmail.com before placing your order to confirm if a rush option is possible.

6. What is your return policy?

Due to the handmade and personalized nature of many of our products, we do not accept returns or exchanges unless the item arrives damaged or defective. If there's an issue with your order, please contact us within 3 days of delivery.

7. How do I care for my product?

Care instructions vary by product and are listed on the product page. For items like hand-painted wood signs or fabric goods, gentle spot cleaning is usually best. If you're unsure, don’t hesitate to reach out for advice.

8. I saw something on social media that I can’t find in the shop—can I still order it?

Absolutely! We sometimes feature limited runs or one-of-a-kind items on Instagram or TikTok. If you saw something you loved, message us and we’ll let you know if it’s still available or if we can recreate it.

9. Do you offer wholesale or bulk discounts?

Yes, we do offer wholesale pricing and discounts for large orders (such as wedding favors or corporate gifting). Please reach out with your request and quantity needed, and we’ll provide a quote.

10. How can I contact you?

You can email us anytime at cozycottagehomeandgifts@gmail.com, or send us a message through the contact form on our website. We typically respond within 24 hours on business days.